In my workshops, and even here in my blog, I often mention my service heart. I'm sure many of you have figured out what that means, or have created your own definition of service heart. But I still wanted to take a moment in this week's blog to explain what I mean when I talk about service heart.
The service part of service heart: (hey, that rhymes!) Many of you reading this blog are in the service industry, in one capacity or another. And when I say service industry, I'm not excluding salespeople, corporate executives, or web designers; instead, I'm talking about every single one of you who works with clients, customers, or guests on one level or another.